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• NB: I have only been with CAASCO for less than a year. Maybe a fresh perspective from a newer full-time employee.
  
  There appears to be some Entrenched Bitterness due to some recent (aka 1-2 year old) layoffs and firings. The people who remain are friendly people, possibly a hint of fearfulness for their careers as constant changes occur in my role and those around me. As a front-line employee i am undecided if my voice will be heard by management. So far so good. TBD
  
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  Posted on 22 August 2013 by Rater #102 | Add Comment | Flag as inappropriate

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• While this employer is not perfect, this is a good place to work. The organization is doing some innovative stuff.  

  Posted on 3 May 2012 by Rater #64 | Comments (10) | Flag as inappropriate

  Was this review helpful? 7 244

• Very lucky to be employed by CAASCO and work with a great group of people. There are a few clunkers in the crowd but that is true anywhere you work. The recent Sr Management change was long over due; the best thing that has happened at CAASCO in a long ... long time. Looking forward to the future and more positve changes. Rule by fear and negativity is over. If you are not happy then maybe you should move on ... maybe not the place for you. If you are not part of the solution, very likely you are part of the problem   read complete rating Hide complete rating

  Posted on 30 April 2012 by Rater #60 | Comments (6) | Flag as inappropriate

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• I honestly believe CAASCO was, and will be again a great place to work. Most organizations have high's and low's as a result of economy, some bad business decisions, and even in some cases the wrong people in the wrong position. I have been with the organization for quite a while, and I think that we are headed the right direction once again. I have seen more cycles of good and bad times then I care to recall, and can and do agree with many statements made on this site...however with negative attitudes nothing will make the glass half full. Life is a learning experience, and we can only grow by making mistakes, and hopefully learning from them. I think we are finally learning again! I wish for all of you naysayers that you truly consider how lucky you are to work with some of the best colleagues in the country. Forget the politics, where else do we get to enjoy such cameraderie ?(sp). I love the people I work with - that means anyone I have contact with in a day, I.T., Accounting, Membership, it really doesn't matter who, it's up to us to look past the crap we have no control over, and decide that everyday is a great day!   read complete rating Hide complete rating

  Posted on 18 April 2012 by Rater #55 | Comments (40) | Flag as inappropriate

  Was this review helpful? 6 96

• I worked for the CAA for 10 years and I have to say it was the best place to work. I found the management very interested in the staff and really cared for everyone. Management always helped me further my career and were instrumental in helping me achieve some great goals. While the comapny has gone through some changes over the past few years, what company have not. The CAA will help and work arround any courses you would like to take to further your career. If anyone is working there and not working towards a career it is because they dont' want to, not because the company will not help. The pay is above other employers with 2 weeks paid vacation to start. The company is stable and has been arround for a long time. I can't see anything wrong with that picture. Good luck to anyone and your future is not for your employer to fullfil, it is in your control.   read complete rating Hide complete rating

  Posted on 3 April 2012 by Rater #51 | Comments (1) | Flag as inappropriate

  Was this review helpful? 10 79

• Granted, CAASCO wasn't the worst place to work in my experience. (I'm speaking about the Stoney Creek location. I was an MCC there.) In the 4 years I've worked there, the medical/dental benefits were quite excellent, and the 3 week paid holiday was an excellent perk right off the bat. Also the people I've worked with were quite exceptional. (I was a part of the newest supervisor team there.)
  
  What made me mentally check out was the attitude of the organization itself. Wasteful spending on the Connections software, (I'm unsure of the exact cost, but I've heard by some estimates it cost $1 million or more to create, with no MCC feedback, or ANY front-line input into its creation.) The foray into 'CAA Car Care Centres' in which CAA is currently losing a lot of money on this venture. (Along with creating stressful situations for MCC's reading [or not reading] the required scripting.) As well as the relatively new program of the BWB Mastercard, (that CAA invested an extremely large [undisclosed] amount into,) which by all accounts should have been kept with a mature and reputable organazation like MBNA.
  
  Also, the way coaching was spent definitely sided with the numbers and metrics of your job, rather than acknowledging you actually doing good work and receiving recognition. I realize as an MCC you had a certain sales target to meet (which was constantly changing all the time, not the mention the employees with only 1 skill set had it easier, won most of the prizes and skewed the sales results when compared to more tenured MCC's [pls correct me if I am wrong]), and constantly promoting an upgrade to CAA Plus or Premier, to keep members informed about the different products was a necessity. What does it amount to though? More of the same old repetition, day in and day out, dealing with rude, and extremely demanding customers, and an overall feeling of being trampled on because you cannot meet the needs of your client/customer because the hoops you have to go through asking Marketing, or IT, or Resource Desk to do the simplest of tasks, which take 2 days or more to have completed.
  
  All this, coupled with a lack of advancement within the Hamilton MCC, (you could always join the ranks of CAA insurance if that's your thing), a lack of recognition for good works, (who are we kidding here...the 'WOW' factor, is recognition?! Come on now, it is a lackluster pat on the back at best.) The frustration with WFM and their backwards scheduling processes, and the overall feeling of never amounting to more than a call taker made me stop caring at the tail end of my 'career' here.
  
  I have the utmost respect for my colleagues in the department I was a part of. They made my day bearable and a pleasure to come into work every morning. To the people who were at the back wall close to the Comfort Inn, thank you for making that place a joy to come into each and everyday. I do sincerely thank you for that. I do hope that Sundays off get implemented in Stoney Creek (along with the other recommendations our team came up with), and that whoever is still working there can find joy in what they do. I miss you all. :)
  
  To people who are looking for employment, if you can handle repetition, and some customer abuse now and again, do give CAASCO a chance. They have good health and dental benefits (it's through Manulife and they pay 80% of the cost), you get 3 weeks vacation off the bat which is amazing, and paid sick days and appointment time. At the same time though, do your job well, don't ask hard-hitting and poignant questions, keep your head down, don't make waves, and you'll fare well in the Hamilton MCC.
  
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  Posted on 30 January 2012 by Rater #48 | Comments (3) | Flag as inappropriate

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• Management of this company don't value their employees and try their best to create extreme stress for everyone who work there. Everything is done manually in this computer age, they hire a lot of clerical workers just to do huge amount of data entry. People at the top don't understand manual work can generate a lot of mistakes, and they expect perfect from their workers, ridiculous. The worst work place in the world, at least 30 years behind the time.   read complete rating Hide complete rating

  Posted on 24 January 2012 by Rater #47 | Comments (11) | Flag as inappropriate

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• A old fashion company in 1960 model with 1965 software (at least my department is). I am in a crazy department with lots of turnover. I had my boss changed five times in two years. 75% of my regular work hours are dealing with politics with the other departments and even my current boss (he just get promoted couple months before. Unfortunately, he is those people who is not willing or be patient to listen to the truth, but imagine by himself with his limited experience (he thinks he has a lot) and giving "swinging" ideas.) Wasting my time does not mean I do not need to be responsible to your job with overtime works. Of course my boss still never appreciate what I did cause I never work on his great swinging ideas. Tired is what I will say in my position. Especially when you are trying to make the company go forward in a better path but someone above you is only playing politics and dragging your feet.   read complete rating Hide complete rating

  Posted on 17 December 2011 by Rater #43 | Comments (7) | Flag as inappropriate

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• some parts of the company are good some not good  

  Posted on 17 December 2011 by Rater #42 | Add Comment | Flag as inappropriate

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• If you don't like your job, quit(no one is forcing you to stay). CAA SCO is a great place to work. Pay is ok, nice environment, great people, nice vacation. I enjoy my job.   read complete rating Hide complete rating

  Posted on 14 November 2011 by Rater #41 | Comments (4) | Flag as inappropriate

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• The reality of this place is hardly any better than a nightmare. Below average pay, boring work, no future, management who enjoy ruling through fear rather than leading, a focus on blaming rather than problem solving, staff with low/no aspirations, people who focused on having a job rather than a career that might lead somewhere, and supposed peers who were more likely to attack you than stand together against bad management.
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  Posted on 3 October 2011 by Rater #39 | Comments (1) | Flag as inappropriate

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• ...Sudden and unwarranted firings undermine office morale and destroy institutional loyalty. Employees quickly understand that if others can be fired on a whim, they can, too. That creates a cautious, almost timid workforce likely to furiously e-mail résumés on company time and be more interested in hanging on for the next paycheck than in doing a top-notch job and expanding the business...   read complete rating Hide complete rating

  Posted on 27 July 2011 by Rater #36 | Comments (1) | Flag as inappropriate

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• When is everyone going to wake up and realize that at some point, all of the beautiful people that have been promoted, or hired are going to be not only accountable for the catastrophic crash and burn that is on the horizon...but fully responsible. Keep hiring your rejects from our competitor if they make you feel more secure and make you look good, or do they?   read complete rating Hide complete rating

  Posted on 16 July 2011 by Rater #35 | Comments (2) | Flag as inappropriate

  Was this review helpful? 11 1

• Sometimes, those who complain most about low morale in the office are really the unhappiest of people even outside the office. They don’t like the work they do (no matter where they may do it), they don’t like their relationships outside the office and they derive little joy from living. Is this the company’s fault? Obviously not. As I’m a firm believer in the responsibility, and the power, of individuals to create their own quality of life (which is not to say that everyone can or should aspire to be a millionaire), people who are just unhappy people should not deceive themselves that their jobs are the cause of their unhappiness. It’s not fair to themselves to look outside themselves for sources of their own satisfaction.
  
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  Posted on 11 May 2011 by Rater #32 | Comments (5) | Flag as inappropriate

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• Have been with CAA SCO for several years and yes it does have problems but what organization doesn't?
  
  Have seen many changes over the years and the culture is changing but not for the worse. There is a higher level of expectation which unfortunately is stressful to individuals that just come in and do their job but don't put in any additional effort to make improvements. In the past whenever an initiative was launched I would laugh and say okay that will take 3 -5 years, I don't say that anymore! We are continually challenged to identify opportunities for improvement and implement quick wins.
  
  As I read some of these postings I have to question if you're so unhappy working for CAA why are you still there? For myself, I have been given multiple opportunities to grow and have been recognized for the results. There are still pockets within the organization which are holding on to the "old" ways, which makes for a frustrating climate when not everyone is held to the same levels of accountability.
  
  In my humble opinion, CAA SCO is a great place to work. If it wasn't I wouldn't still be there!   read complete rating Hide complete rating

  Posted on 1 May 2011 by Rater #31 | Comments (4) | Flag as inappropriate

  Was this review helpful? 3 15

• It should not be a Toronto Top 50 Employer!  

  Posted on 8 February 2011 by Rater #29 | Comments (2) | Flag as inappropriate

  Was this review helpful? 112 3

• Everyone knows the engagement scores are up because everyone is afraid to say otherwise. People have been told scores better be good or there will be repercussions. Insurance makes money because the market turned and CAA pricing was low. Which likely means future underwriting losses. And the EDW is a joke. The risk analysis is pathetically weak. Other companies don't have what CAA SCO has because they would never use this. Anyone who thinks CAA SCO is leading the market in any area is sadly uninformed. As for the evil partnership. Bingo. Management cronyism and just plain bad management at its finest. Too bad teh dullard Board has no real idea what is going on internally. They are only told the good and things like the highly inaccurate engagement survey are used to bolster the St Mgmt story.   read complete rating Hide complete rating

  Posted on 4 February 2011 by Rater #28 | Add Comment | Flag as inappropriate

  Was this review helpful? 40 2

• I have been with CAA south central Ontario for 8.5 years now and wanted to add my own comments to this site. I am considered to be a 'frontline' employee and work inside the insurance company.
  
  I agree with many of the comments posted here about the negative environment. But what I see very different is that the management team is taking action on the people who are notperforming. This inevitably creates a lot of negative feelings with the people who have been affected,and I would guess that many of those people are those who have posted their blasting comments here. Our team was just debriefed on the company's engagement scores for this year and the overall company has gone up again. To me that says that the mood is improving because management is dealing with the people who are not performing. I cannot speak on behalf of other teams but the people on my team are quite happy and from our little chatter most of that comes from the fact that the poor performers and chronically negative people are dealt with. I have to say though the downside is that those actions tkae a long time.
  
  I have to disagree with some of the comments though because I think the companys strategies are good. For the first time since I've been in insurance we are making money! And I think that speaks to the strategies that the management team has in place. our vp before they moved her to marketing started talking about how to manage the risks and I think that is making a difference in how we work at the frontline. From what my teammates and I see from the front-line, the strategies that our management team have put together actually seem to make a good impact. We heard an update from the senior team and the results tie back to what we all heard a year ago. I personallly also use the thing called edw. I'm not in sales so it is not just a sales tool. I use it for verification of risks that are allowed to be written. I have friends who worked at other insurnace companies and they dont have such a tool. Again these are things that we just received at the front-line underwriting and they help us do our jobs.
  
  So I think there are a lot of positives and some negatives but all companies have some of both. I don't expect to ever find a perfect company - and that is how I raise my two young kids as well. For those people reading these comments, I have to say that I recommend caa sco because they do take care of their staff and they do take the difficult task to get rid of people who dont perform and who are cosntantly negative because we had such a person on our team and that took down our morale big time. The other raters may disagree with me but after almost 9 years I am still happy here and our future is looking even brighter with the year we have had in insurance.
  
  Our job board always has openings and I'm not sure if these jobs are posted externally,but if they are, I highly recommend this place because it is a good place.   read complete rating Hide complete rating

  Posted on 3 February 2011 by Rater #26 | Comments (1) | Flag as inappropriate

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• Seul ceux qui se font amis avec les bonnes personnes ont de l'avancement.
  La plupart des employés n'ont pas de permanence avant 10 ou 15 ans sans copinage.
  Aucune rétention des bons employés.
  
  
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  Posted on 6 January 2011 by Rater #25 | Comments (2) | Flag as inappropriate

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• A word of advice don't work here. Ineffective, entrenched, terrible management. Well, except for the insurance company which does not seem to need a VP. Guess the last one wasn't doing much of a job. The general tone is highly negative. Even though they try to market the company as a top employer. If you mention anything negative look out. You will be targeted. And the endless slagging of peers is very wearing. Especially given that it's mostly a way to cover up for a lack of competence on the part of many.   read complete rating Hide complete rating

  Posted on 6 January 2011 by Rater #24 | Add Comment | Flag as inappropriate

  Was this review helpful? 11 1