Soul-sucking, lack of passion. Forgetting that they need to care for their own employees. Terrible hours, little pay and little benefit.

I loved the coworkers I had. Unfortunately, I can not say the same about Management and the company itself. I have seen a lot of good employees leave, and know many more will be leaving after myself.

Supervisor and Manager would take extra smoke breaks. Experienced several cases of ableism and had to out my various conditions just to be heard. Constantly hounded on my personal life and "why" if I needed a sick day during the Pandemic. There was sometimes minor harassment (passive aggressive and hostility) over anyone taking a sick day, and they felt they had entitlement over your scheduled days off and would have a "chat" if you said no "too many times" (even if it was only a couple of times)

Work flow was not organized, employees including myself would be on cash or receiving for the entire shift. Hardly any switch up or relief. There were good days, but the bad outweighed the good. Breaks weren't scheduled in my store and that was taken advantage of for some staff with their smoke breaks, sometimes waiting 3-3.5 hours into a shift before being able to take your first 15 minute break. Students and staff working a second job would be scheduled outside of their availability, Microaggression and passive aggressive comments were always given towards cer's when stock levels were high or there was an influx of customers.

Indigo rates employees based on a box system, which doesn't account for disabilities/neurodivergency. Even after hitting targets, covering sick calls, and bending over backwards I was still labelled a low-performer for not wanting to work outside of my job description (and not being paid for it) A lot of jumping through hoops without getting the recognition and positive feedback. cel's would love-bomb you and say how awesome you are, only to gaslight you and tell you why you're a low-performer months later, and would dodge the question when confronting the contradiction. Still unclear how they evaluated in my store. Again, just my experience, but treatment did effect my drive and passion for something I originally adored and step up the ladder with.

Paid Plum Plus Membership card percentage was way too high. Largely felt that if another employee got more cards/ higher percentage than you, they would get treated better. Even if most customers already were signed up or because they only served 3 customers and got PP 1 card giving them a higher score vs your 100 customers and 2 PP cards. Managers avoided the tills and would do the bare minimum for employees/the team, spent more time in the back room doing "manager work" than being on the floor or communicating with the team.

Indigo claims to be inclusive, but my pronouns were rarely respected by cel's. I left for a new job recently for higher pay and better work ethics, and the manager called me out (i was a customer and have already quit) in front of customers and ex-coworkers. I regret not reaching out to hr.

Indigo would send emails and surveys about promoting good mental health and work-life balance, but in reality you could not take advantage of any of this (unless you were a CEL) without being harassed by management. I took 1 mental health day for the years of employment I worked, and my manager wanted to know why, and prodded. It's intimidating to report behaviours when favoritism and connections is part of their culture.

I enjoy the culture and idea of working in a bookstore; however, my personal experience has me not wanting to recommend it to anyone I know. They need a lot of improvement but I don't think they will take action as a company. Maybe other stores are better organized and take better action. Hoping they improve in the future.

Publié le 12 septembre 2022 par Évaluateur #26 | Signaler comme inapproprié

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