You can learn a lot on the job and if you take initiative. Other then that, there are many issues that can be improved by the senior administrative end. Staff do not receive benefits package even though they are eligible unless you try to get a hold of head office (slow/no response times for e-mails and not answering phones does not make the process any easier). Every year, head office takes a couple months to "process" paperwork for annual raises and does not retro-pay you-- To the point that you will be there for two years full-time and only get one raise. Almost seems purposeful for them to delay it more and more every year. On top of everything else, it makes employees consider whether they are truly valued at the company. There is often high turnover for staff which leaves many staff members overwhelmed with new clients and overwhelming caseloads. Unfortunately, quality of services may suffer when supervisors oversee too many clients. Clients have expressed how it is unfair that they pay almost three times the wage of front-line staff, which cuts down on the amount of therapy they receive every year as well. Admin claims that feedback is valued, but changes are seldom made despite overwhelming staff and client feedback. Time will tell on this thread if there are any improvements on these areas.

Posted on 26 December 2017 by Rater #17 | Flag as inappropriate

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