I currently work at the retail branch level as a teller/client advisor. Worst decision for my career. Management is split into branch manager and manager of client care (MCC). MCC has no clue about the teller role, provides threatening and demeaning 'coaching sessions' when staff under-perform or make a mistake, and she leads by fear and authority. I have no desire to reach my sales targets, especially in a branch that doesn't bring in 'new money' as often as other local branches. Our clients are all old-aged and lower-middle income groups. Scheduling is done at the last-minute and it's hectic - I have to give away stability and a predictable schedule for one that requires working evenings and weekends. Working retail hours is not for everyone - I thought I could manage it just for a bit until I can move within RBC, but it's demotivating and doesn't help maintain strong work ethic, especially when my friends and family can afford to enjoy a Saturday at the park but I have to book that Saturday off a month in advance. Colleagues at the retail level gossip about each other in open space; there is overt bullying, and everyone seems to hate each other due to improper managing. For a young person who just came out of college/university, THIS IS NOT A GOOD PLACE to start off. RBC's fair compensation is enticing but if you want to reach your potential and get the support you need in a right environment, the retail branch is the last place to consider doing this.

Posted on 26 May 2016 by Rater #423 | Flag as inappropriate

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