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• First of all. I was hired as a retail sales associate working in a RETAIL STORE. NOT an outbound sales rep! We get a list of 60-100 customers to contact EVERY month and follow up with them. All while serving customers in the store.
  
  Store layout is designed the worst i've ever seen! It's impossible to keep the place cleaned. You will have customer standing behind you breathing down the back of you neck. If you are serving a group of customers. They will surround you!
  
  The programs they give you also sucks! It's always slow and riddled with bugs. Their are bugs that are over a year old and still not fixed! It seems they don't care since its been reported multiple times!
  
  This used to be a great place to work at. Now I just do the required minimum. I no longer take extra shifts when asked or swap shifts unless it benefits me.
  
  
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  Posted on 16 August 2023 by Rater #550 | Add Comment | Flag as inappropriate

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• Rogers has so many dinosaurs working there still especially a Senior Director of Technology Service Operations and IT Command Center. Two faced liar and SLT ass kisser. Worst project manager, responsible for high profile projects failures that cost the company millions, years ago and all swept under the carpet. Lied to his team, made promises that never kept, promoted himself to Director not by any president. Good at smoke and mirrors, corporate BS, finger pointing, but no integrity or honesty. Joe Natale should dig into their history and ship him and his Cable goon friends out.   read complete rating Hide complete rating

  Posted on 22 April 2021 by Rater #547 | Add Comment | Flag as inappropriate

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• Après plus de 20 ans de carrière chez Rogers, ils ont tout simplement aboli mon poste, tout comme plusieur centaines depuis 3-4 ans. Auparavant, lorsque Ted Rogers était en vie, cette compagnie était un charme. Depuis quelque années, c'est l'enfer. La piètre qualité des administrateurs maintenant présent, fait en sorte que le climat de travail est horrible...ils ne cessent de presser le citron. Quand la seule façon de gérer est de diminuer les dépenses, donc couper dans les ressources, fond de pension, etc... c'est le résultat qu'on obtient. Le "higher management" n'est NULLEMENT créatif. Leur "solutions" sont systématiquement de couper.
  
  La plupart des adminstarteurs viennent de Vodafone UK et n'ont absolument aucune idée des coutumes et façon de fonctionner ici... À éviter   read complete rating Hide complete rating

  Posted on 7 November 2019 by Rater #545 | Add Comment | Flag as inappropriate

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• I was proud to work for Rogers till Ted Rogers died and Nadir Mohammed left. Then, it was down the drain. CEO totally disconnected from reality, no communication between depts., all same sales objectives for everyone (even if you work in an office), boss and HR condoning violence in the workplace, horrible beige offices, general morale down. They drained my will to live.   read complete rating Hide complete rating

  Posted on 28 April 2018 by Rater #544 | Add Comment | Flag as inappropriate

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• If a customer calls the CRTC after you have spoken to him, you will need to update your cv and start looking somewhere because it is never the customer's fault, it will always be your fault for not giving the free IPhone the customer feels entitled to have because he waited 7 minutes to talk to you.   read complete rating Hide complete rating

  Posted on 25 April 2018 by Rater #543 | Add Comment | Flag as inappropriate

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• Work conditions on the retail front line are simply inhumane. The only way to effectively thrive in this environment is to develop a healthy dose of apathy and to fool yourself into thinking that somehow things are going to get better.
  The tools we have to work with (which are many) are constantly failing us on a daily basis. Nothing is more disheartening than trying to help out an already angry customer (which are many) and to have no ability to help them. Then we are told to "own the situation" all the while being hampered by the very tools we are given to do so.
  We are made helpless in front of our customer by not being able to hand out equipment (ie. Digital cable boxes, modems etc) because we constantly (and for extreme long periods of time) run out of stock. This is like Tim Hortons running out of coffee, how ridiculous is that!
  When we do have stock, pending orders are created for customers that can't be fulfilled because they are not actually as they were promised to our customer, or simply can't be completed for technical reasons. This of, of course, makes our poor customers even more agitated.
  Then we must ask our customer for a great customer service survey "and to remember that the survey is about me" and not about your prior Rogers experience. Now think about that...
  Know that if you don't get a 9 or 10 on the survey your job is on the line. No matter how many loyal years you've worked with the Rogers, and how much you may actually care about you customer,your job is on the line. How stressed do you think you would feel in an environment like that? You are set up to fail and then made to feel singularly responsible for it.
  Managers are told not accept excuses from their staff. They are told that "your team is only as good as what you are willing to accept". The truth is that Rogers, as a company, consistently fails their employees by not supporting them on the front line.
  Almost all of our poor customer service and employee dissatisfaction is a product of a toxic environment created from the lack of support from our failing POS systems mixed in with the lack of understanding (or willingness) from upper management to face the hard truth: if we are only as good as we are willing to accept, then should we should not accept the horrible conditions bestowed on us by the very people that have the nerve to say this to us?!?
  We are told to have high expectations from our full-time and part-time staff, most of whom are working diligently under stress that is purely manufactured by Rogers in the first place.
  The things I write here are such a small part if what is wrong with Rogersas an employer; only the tip of the ice burg. I could write a book chock full of anecdotes and unbelievably poor business practices.
  The bottom line is that unacceptable behaviour from Rogers is tantamount to irresponsibility and complete disregard to the well being of their staff and their customers. We should not accept this. Customers of Rogers need to speak out more. Employees need to speak out! No doubt, many will lose their jobs if they attempt to do so, but if what is being shared is the truth then maybe, just maybe, some good will come of it...   read complete rating Hide complete rating

  Posted on 27 January 2018 by Rater #542 | Comments (2) | Flag as inappropriate

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• I do not recommend to work at Rogers unless you want a burnout and to live in a stressful and toxic environment. Managers do not know what they are doing and if you go to them, it feels like you are bothering them. The workload is too much which makes people quit and they take a lot of time to hire. They give more responsibilities without a pay to match. Benefits are good and even then, could be better. They don't do anything when you complain about harassment so you have to file a complaint to the anonymous line so you have to be taken seriously. Their policies are unclear and when they mess up your file, will bring up policies that were never mentioned so they don't have to fix it. Every manager knows that you will be fired before you do. They do not know how to hire people, even senior managers don't do their job properly. Most people are on sick leave to due to stress level and when we talk about it, they act like they listen but nothing changes.   read complete rating Hide complete rating

  Posted on 8 September 2017 by Rater #539 | Comments (1) | Flag as inappropriate

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• I am really hoping that the Executives at Rogers reads this post.
  
  When I apply for a position and you drilled it into me verbally and on paper during the hiring process that there is a specific start date. I expect to start on that date.
  
  When you put me through a:
  
  1) Application process
  2) A exam
  3) A telephone interview
  4) A personal interview
  5) Two mock case scenarios
  6) Criminal Background checks
  7) Reference checks
  
  To only call me within days of the start date to tell me that I am successful, but the training class is full here are your options:
  
  
  1) Sit by the phone until someone drops out
  (which is insulting in itself considering my CV. If you are banking on someone dropping out obviously you shouldn't have hired them.)
  
  2) Wait for the next training date (but we don't know what that is so for the time being going ahead and tell your landlord you'll give them an IOU until we get our stuff settled.
  
  Unbelievable the time I invested in applying for this job.
  
  No where and at no time was I told about this "other start date" sounds pretty suspicious to me.
  
  
  Rogers do tell me something why do you feel it necessary to tell an experienced professional, such as myself, with a few University Degrees
  
  "if you're hired you have to come to work on time and can't miss any days off work"
  
  Honestly do I look like a irresponsible teenager to you?
  
  Obviously Rogers you do not know how to hire the right people if you have:
  
  1) Constant turn over, and
  2) If you have to tell applicants not to be late for work or call in sick.
  
  Why do you choose to hire the wrong people?
  
  Well I must say this hiring process with Rogers was definitely an eye opener to see how unprofessional their HR staff really is.
  
  FYI. In the future maybe have a meeting with those who are doing the hiring so you know exactly how many you are actually going to hire and stop focusing so much on quota's.
  
  Signed
  
  Thank you for wasting my time. I should bill you for it. Or even better I deserve a credit off my Rogers Bill.   read complete rating Hide complete rating

  Posted on 18 June 2017 by Rater #538 | Add Comment | Flag as inappropriate

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• My experience at working at the call centre in Ottawa was terrible. I'll try and make this short. One, majority of managers are so full of themselves and do not care about their "team". Managers rarely interacted with employees. Customers who treated us poorly would often get away with it because management would find any possible reason to blame you for something. The amount of pressure for even a customer service rep is just ridiculous. They would constantly have managers do sit ins to see how we would pitch a sale. When I was hired, I was told the focus was customer service and making sure the customer is happy. It got border line annoying how the call centre was run almost like a dictatorship. Your washroom breaks are monitored.. Every little single thing you do is MONITORED!! Doing notes after a call? You'll be sure to get a message from a manager after 2 minutes asking you why your still on your "after call". Just a horrible experience and I am so glad I left. Even the discount wasn't worth the stress of working with Rogers.   read complete rating Hide complete rating

  Posted on 16 April 2017 by Rater #537 | Add Comment | Flag as inappropriate

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• This site needs to be updated with ability to rate Rogers with "-"s. If you want to be bullied, treated as dirt by clueless and incompetent management then you must work for Rogers! A place that would put most Dictatorship to shame! Horrible and can't wait to get out of here.....   read complete rating Hide complete rating

  Posted on 30 March 2017 by Rater #536 | Comments (3) | Flag as inappropriate

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• Absolutely horrendous. No work/family balance whatsoever. THEY JUST DON'T CARE. The 37.5 hours per week is just on paper. The workload is totallllllly unreasonable. No rewards for performance; only if you "are visible"...in other words, only if you kiss-up and adulate.   read complete rating Hide complete rating

  Posted on 21 March 2017 by Rater #535 | Comments (1) | Flag as inappropriate

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• By far the worst company to work for.. management is a joke. No room to move up in the company. They give you no leeway for washroom breaks. They would rather you have a accident to take calls.. pickering call centre is run like a jail... you swipe in 2 doors told to sit in this area.. yes you make friends but the one thing in common is this place is the worst.. if your a parent hope your kids dont get sick cause they have a attendance program and late program that they will punish you from years ago so they dont have to pay you bonuses... do not apply horrible company with low pay and no future and they allow customers to swear and threatening you cause if you hangup your gonna be written up..glad i left that hell hole..   read complete rating Hide complete rating

  Posted on 7 March 2017 by Rater #534 | Add Comment | Flag as inappropriate

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• Save yourself! Worse company ever and since it started restructuring three years ago it has been a bloodshed
  Highly qualified professionals have been pushed out by petty politicians that are in just to make their bonus, incompetent and unprofessional! Since last year, HR started working the floors with upper management collecting dirt about strong professionals that they want out without paying severance. HR tactics remind me of KGB approach when I grew up.
  This year, many professionals quit due to the fact that their bonus was affected by unjust negative reviews. I hope there will soon be a class action law suit, as no one should be allowed to treat their workforce as such.
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  Posted on 7 March 2017 by Rater #533 | Add Comment | Flag as inappropriate

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• I can not recommend a company where the management do not understand the rights and laws applicable to their employees. I left this company after three years, when new management for my department decided they would no longer support my commitments with the reserve forces. I would not recommend this company as the middle management lack knowledge in the most basics of the labour code.
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  Posted on 14 July 2016 by Rater #530 | Add Comment | Flag as inappropriate

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• Rogers has never paid attention to in-store Front line employees who get mentally harassed, disrespected and threatened all the time from customers. If the customer complains even if they are wrong, Rogers will hold the employee responsible. They need to have strict rules and signs placed in store which would state that harassment towards staff will not be tolerated. But I don't think Rogers really cares about the front line employees. Its sad that they have to get humiliated and attacked by angry customers.   read complete rating Hide complete rating

  Posted on 28 June 2016 by Rater #529 | Add Comment | Flag as inappropriate

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• A company on the decline big time, behaving like they're broke - no training, obsolete equipment, antiquated offices, etc.
  CEO is a clown wasting money on useless projects.
  Bell has finally embraced the 21st Century in 2008 but Rogers is firmly stuck in the 1960s.
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  Posted on 16 May 2016 by Rater #528 | Add Comment | Flag as inappropriate

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• Can't recommend. Salaries are ok depending on the province. Management is silly at best. They spent whole fortune on stupid NHL rights and suddenly it turned out that there is no money left to pay the wages for the field staff. Company currently downsizes and rightfully so. RIP Ted, we liked your rule while it lasted. Now - not so much. Time for Bell+Telus to finally overtake completely.   read complete rating Hide complete rating

  Posted on 15 May 2016 by Rater #527 | Add Comment | Flag as inappropriate

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• This company only thinks of the bottom line no matter how it effects the employees. Family is frowned upon. Work schedules are when they feel like you working. Have plans? Too bad! (...) There is no where to advance to and the managers don't know the meaning of the word respect. If you have a family or are planning on having one, I wouldn't work for this company; or at least, I wouldn't tell them I was planning on having one.   read complete rating Hide complete rating

  Posted on 8 May 2016 by Rater #526 | Add Comment | Flag as inappropriate

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• One of the worst company i have worked for about how they treat theirs employees. they enjoy screwing them over as much as they can to make them save money.   read complete rating Hide complete rating

  Posted on 30 April 2016 by Rater #525 | Add Comment | Flag as inappropriate

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• If you have thick skin, can keep your mouth shut and don't have much life outside work than this place is for you. Not bad pay for sitting all day, good benefits, some very nice co-workers. that's about it. Worked in Rogers call center for 5 years, my stats were at the top of my team , still got laid off. Why? Probably because I would say it loud if I didn't like ideas which didn't make sense to me. I say probably because they would not say when asked, just to cover their ...They will even pay you extra money to sign release papers, also to cover their ... Managers - 10% knows their stuff and are very helpful, 90% are stuck in the 80's. Micromanagement, brutal customers (they don't call when they are happy), list goes on and on. If you are looking for normal job stay away from Rogers.   read complete rating Hide complete rating

  Posted on 2 February 2016 by Rater #523 | Add Comment | Flag as inappropriate

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